Returns
Return rules summary
- Returns accepted for 30 days
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Customer provides return shipping
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused,. You’ll also need the receipt or proof of purchase. -
Please note that we cannot offer exchanges on any customised items so please ensure you order the correct size/colour etc. Feel free to contact us if you have any questions prior to ordering.
To start a return, you can contact us at londontshirtcompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.